Best Western Hotel Fino Shin-Yokohama
What Guests Say
The location was great the hotel is next to the train/bus station and other nice convenience stores. Washing machines were good, they can wash and dry your clothes all at one time, but better not to do it with huge bulky clothes cause they won't be dry unless you pay extra. The staff were great and kind, they had rocky English but they did a great job handling jobs that came their way. They also have other good services but need to do your research on them, they also had a scale which was very helpful for me since I needed to measure the weight of my bags.
Augustino
December 2024
I had such a wonderful experience with a staff member at Best Western Hotel Fino Shin-Yokohama! Unfortunately, I didn’t get her name, but I truly appreciate her kindness and professionalism. Even when she didn’t know the answer to my question, she took the time to look it up and later found me to share the information. She always greeted guests with a warm and beautiful smile, making everyone feel welcome. During my stay, there was a major concert nearby for K-pop artist Onew, and many guests, including myself, were there for the event. Despite her busy schedule, she went above and beyond by creating a thoughtful and beautifully designed A-frame sign to welcome international fans attending the show. It was a huge and heartfelt gesture that truly made a difference. Thanks to her, I felt genuinely welcomed, and my experience at this hotel was unforgettable. I sincerely hope to stay here again in the near future so I can personally thank her!
Ji
February 2025
The location of the hotel was really good, a 5 minute walk from Shin-Yokohama station. We had a very late arrival, which we informed the hotel about and they accommodated for it well. Staff were friendly, spoke great English and were able to help us book a taxi at the end of our stay when we struggled using the Go Taxi and Uber apps. There was also a nice selection of amenities that you could help yourself to
Rebecca
November 2024
One of my favorite hotels in Shin-Yokohama! I’ve stayed in this hotel four times! They provide lots of amenities for a comfortable stay, including a mouth wash and body towel! Most hotels don’t provide these! Comfortable bed, relaxing shower, great breakfast are some of the things that keep me hooked to this hotel. Not to mention that the staff are amazingly kind. I was offered an umbrella to use although I was checking out, and it was drenching! I couldn’t appreciate the lady enough.
Kennedy
August 2024
Stayed here for a week and it is a convenient location close to the JR station, subways and bus stops to both Narita and Haneda airports. Though there are many restaurants around the hotel it is very quiet. The hotel is also clean , staff helpful and responsive Will consider staying here again when I visit Tokyo and Kanagawa again.
Eli^109
October 2024
I loved how the rooms were a bit roomier than most Japan hotels. This hotel was about a 8-10 min walk to Shin-yokohama Station with lots of local convenient stores and restraunts near-bye to choose from.
Robert
June 2024
Excellent location. Big room and very comfortable. Easy to get around by subway and metro Convenient as many eateries and supermarket in the vicinity. Tip go to subway counter to get a day pass for bus and subway. Cost 750 yen pp.
Cecilia
September 2024
This hotel exceeded my expectation. The bed was great and the best during my 11 day-stay in Japan. Although the price was not as high as that of the best hotels, the quality of the room, amenity, and service were almost comparable to those of the best hotels. I will use this hotel whenever I stay in shin-Yokohama!
Kioka2
March 2025
The staff are all friendly and helpful. The room, amenities are great. Great location near station (10-15 minutes walk) and there are lot of restaurant near the hotel. Near to the cup noodles museum. The hotel provide the cute but acurate map for you to explore nearby. The bed is good.
Jenny
February 2025
- The bed was extremely comfortable - Close proximity to the train station, restaurants, and convenience stores - The pleasant reception staff communicates well in English - Amenities were replenished generously on a daily basis
Konoike
October 2023
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